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This week and next, I\u2019ll share two common communication styles that I often see among my corporate clients.<\/p>\n
These communication styles don\u2019t work well.<\/p>\n
If one of these sounds like your style, I have a new approach for you – so that you can communicate more effectively and get better results without unnecessary frustration.<\/p>\n
The more I talk, the better they understand, right?<\/b><\/p>\n
Let\u2019s look at the example of Sachiko (a made-up name to represent numerous people with this communication style). She cares deeply about getting results in her work and prepares diligently when she needs to present her product to potential clients. Even though she\u2019s nervous, once Sachiko starts speaking, she keeps going. She feels like she needs to explain a lot, so that the audience fully understands.<\/p>\n
Sachiko\u2019s problem<\/b>
\nSachiko\u2019s audience isn\u2019t so interested in what she\u2019s talking about, but would like to hear more about another topic. Unfortunately, Sachiko doesn\u2019t pay attention to their reaction because she\u2019s focused on getting her message across. The audience doesn\u2019t have a chance to interrupt. As a result, Sachiko misses the opportunity to build the relationship with her audience and sell her product.<\/p>\n
What game should Sachiko play?<\/b><\/p>\n
I suggested to Sachiko to picture her communication as a game of tennis. The ball should go back and forth instead of Sachiko constantly hitting the ball to the other player without the other player having an opportunity to join in the game. We practiced this a few times in our coaching sessions through video conference.<\/p>\n
She started to \u201cplay tennis\u201d in her client conversations. As she paid attention to the other person\u2019s reaction and listened to what they said, she became aware of when to stop talking and when to go ahead.<\/p>\n
Could tennis work in your conversations?<\/p>\n