A former colleague referred to it as the "bulls**t sandwich." Maybe you've heard these three layers of feedback: "You're doing really great at X. You made a complete mess of Y. You should have done Z instead. Keep up the great work!" This feedback model of starting...

An Interview With Rena Suzuki, Leader of Lean In Tokyo   I met Rena Suzuki, co-founder and leader of Lean In Tokyo, when she was emceeing an event to promote the Global Summit of Women - known as “Davos for women” - which will be held in Tokyo in May. I was...

Have you ever seen a robotic presenter? The presentation just looked too rehearsed? Actually, the problem was probably not being too rehearsed. More likely, the presenter hadn’t rehearsed enough. When I coach executives for keynotes and other important presentations,...

I was lost – somewhere in Tokyo - five minutes before my meeting with a new potential client was scheduled to start. The company should have been only a few minutes’ walk from the station. I’d arrived 30 minutes ago and had been walking, following directions on my...

I loved this question in the Sasuga! Community Facebook group (thanks, Helen Lewis!): “I struggle with handling all the different threads that come at me - from friends, from family, from students, not to mention work colleagues. There is never time to be all things...

One of the funniest moments I remember from my ten years with McKinsey was when I sent an internal chat message to a young consultant who’d done something that I appreciated. I can’t remember now what he’d done, but I’ll never forget what happened later that day. The...