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Can’t see the video player above? Watch it on YouTube. Transcript Last week, we talked about how to say no to avoid being overloaded, potentially harming relationships, maybe even feeling physically or emotionally unwell. So how to say no is really about communicating...
Can’t see the video player above? Watch it on YouTube. Transcript Do you want to do a great job at work, but you find that you're responding to requests from other people? You're putting out fires and dealing with small issues, so that you're not getting to the really...
Can’t see the video player above? Watch it on YouTube. Transcript What should you do with your hands during a presentation? I have two recommendations. First, use open hand positions. Open hand positions are good to build trust with the audience. And it’s important to...
Can’t see the video player above? Watch it on YouTube. Transcript Hellooo! Do you have a co-worker, or someone in your life, who does something that you don’t like? Something that maybe causes you extra work or just frustrates you. And then you have a choice, you can...
Can’t see the video player above? Watch it on YouTube. Transcript Hello and welcome to this new series, in which I'm answering questions about how to communicate with clarity and confidence in global business. So our question today is "In business, should I start with...
An Interview with The Suitcase Entrepreneur Natalie Sisson I’m thrilled to be able to introduce Natalie Sisson to you in the second in our series interviewing amazing working women who reveal their communication successes and struggles. I first discovered Natalie...
You’ve probably heard that it’s good to use gestures in presentations, but maybe you feel uncomfortable and aren’t sure how to use gestures. One easy way to get started is to use gestures related to numbers. I’ve lost count of how many presentations I’ve seen in...
Yesterday, I coached a lovely Japanese lady. She had a communication-related goal, but hadn’t been making progress. I asked her why she wanted to achieve that goal, and she gave a reason. I then asked why that was important to her, so she gave a deeper reason. I...
In Step 1 of this series, we talked about preparing to listen by removing distractions and empathizing. In Step 2, I introduced four tips to connect with the other person. Once you’ve focused and connected, it’s crucial to confirm that you’ve understood what the other...
In Step 1 of this series, we talked about preparing to listen by removing distractions and empathizing. Once you're ready to focus on the other person, use these four simple ways to connect in a conversation. Four Simple Ways to Connect in Conversation 1. Make eye...
Stephen Covey famously said, “Most people do not listen with the intent to understand; they listen with the intent to reply.” I’d like to offer another observation, “Many people do not listen with the intent to understand; they listen with the intent to maintain...
I'm so happy to see more people reading and talking about 英語の仕事術 - a book to help Japanese people communicate with more clarity and confidence in the global workplace. The five chapters cover 1. Listening and questioning 2. Giving presentations 3. Participating in...