Five Strategies to Respond—and How to Choose the Right One  TLDR Workplace conflict causes stress and adversely impacts outcomes. Most of us respond to it the same way every time without carefully considering the best approach—whether that’s welcoming it, avoiding...

 How to run effective meetings in global teams—while respecting Japanese cultural norms TLDR Meetings take up a huge amount of time at work, but a surprising amount of that time is wasted. In this post, I share three Facilitation Keys and a simple process to deal...

 How to look and sound more confident on video calls—starting today TLDR Online meetings are a handy tool for remote communication, but have you ever considered how you might be losing credibility and trust with your colleagues, clients, and other...

 Why your introduction makes or breaks your presentation—and a simple structure to get it right every time TLDR Nerves before a presentation are completely normal—even for experienced presenters. One big thing that helps is having a reliable structure so you...