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Can you picture a small child who’s upset and pointing at something? The mother says, “What is it? Use your words.” She desperately wants to understand, but the child’s finger is so shaky and she doesn’t know what he’s pointing to. Keep that image in mind as you read...
When you’re giving a business presentation to clients, colleagues, or a conference audience, you want to be clear, concise, and convincing, right? And you probably want to feel confident - whether you’re speaking in person or online. But you can’t do that when you’re...
Some years ago, I was coaching a Japanese CFO of a global company in presentation skills. Through our sessions, he gradually started to share with me his broader challenge - communicating effectively with his colleagues. The CFO was frustrated because he would...
My Japanese clients in global organizations are often concerned that they can’t convey what they want to say clearly in English meetings and presentations. They usually think it’s an English language problem and that they need to study English harder - get their...
People often see me now as a successful businesswoman - a confident and skilled communicator. But, it wasn’t always that way... When I first joined the management consulting firm McKinsey & Company, I felt surrounded by INCREDIBLY intelligent people. I hesitated...
– a conversation with Jayne NakataIf you’re a people pleaser, perfectionist, or overdoer - like many of us are (or were) - you probably put selfcare last on your to-do list.And chances are you rarely actually get around to it.But selfcare isn’t just a treat after...
As you advance in your career and start to lead more meetings, you may face the common difficulty here in Japan of getting people to speak up - especially now that many meetings are online. I remember when I published my book Eigo no Shigoto-jutsu back in 2016 and was...
“The single biggest problem in communication is the illusion that it has taken place.” George Bernard Shaw said this in the early 1900s, And miscommunication seems even more likely today in global business. Why is that? I see three big reasons: Diverse backgrounds...
– a conversation with Sarah Furuya When executive coach Sarah Furuya walks into a room of clients, she sees Japanese women who are “phenomenal” and who are the senior leaders of the future. From Sarah’s perspective, she comes in as a business partner. But,...
If you’re like many Japanese business professionals who feel uncomfortable or uncertain speaking in online meetings and presentations in English, you may think that your English capability is the problem. Actually, that’s probably not the main problem. In fact, you...
I’ll never forget when I was sitting next to a British gentleman – interpreting for him – in a meeting full of Japanese businessmen... When the Japanese presenter showed one particular slide, the British gentleman turned to me and said, “Jesus Christ! I don’t know...
If you’re like many business professionals, even though you may no longer be commuting, you’re exhausted at the end of the day. This may be because you’re working longer hours, forgetting to take breaks, or feeling increasing underlying stress from the ongoing...