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What do you do when you make a mistake?

How do you react when a colleague makes a mistake?

After we published our celebratory episodes of the Sasuga! Podcast with fabulous soundbites of advice from past guests, I suddenly realized…

… we’d missed out one of the guests who’d sent us an audio clip!!!

I told my team member who’d overseen the project, and she immediately replied and said she would write an apology immediately. I followed that with my personal apology (I use apologies sparingly – only when they’re really needed, so that they’re more meaningful).

In Episode 103 of the Sasuga! Podcast, you’ll hear

  • How the guest responded
  • How to move on from negative feelings when you’ve messed up
  • When you manage a team and someone makes a mistake, who’s responsible?

Enjoy!

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